At Khatu Home Service, customer satisfaction is our top priority. This Refund Policy
outlines the conditions under which you may request a refund for products or services related to
household appliances such as RO systems, washing machines, refrigerators, geysers, ovens, and air
conditioners.
Eligibility for Refund
Refunds are applicable only if:
The product received or service provided is defective, damaged, or incorrect.
The request is made within 7 days of delivery or service completion.
Proof of purchase or service confirmation is provided.
Non-Refundable Items
The following are not eligible for a refund:
Products or services affected by misuse, negligence, or improper handling.
Services already fully completed and accepted without any defect.
Refund Process
To request a refund:
Contact us at +91 8306130751 or khatuhomeservice@gmail.com with
your order or service details.
Provide photos or evidence of the defect or issue if applicable.
Our team will review your request and confirm eligibility.
Approved refunds will be processed within 5-7 business days to your original payment method.
Exchanges
In case of defective or incorrect products, we may offer an exchange instead of a refund. Please contact
us for assistance.